the difference in achieving maximum, professional results. That's
why RAB is committed to ongoing, comprehensive in-house training
for our collection agents. We have a unique advantage in training
because all of our trainers and unit managers have worked as collectors.
Our thorough training program can be supplemented to address specific
group and one-on-one, focuses on The Fair Debt Collection Practices
Act (FDCPA). Each year all collectors are tested on the FDCPA. Our
collectors are trained in maintaining a professional manner, while
assertively pursuing client goals. RAB's collectors fully understand
the importance of collecting in a way that is consistent with the
principles of the FDCPA.