Our employees are trained to assist the consumer so they can make an informed decision about resolving their account.
Our Customer Service Vision (C.A.R.E.):
C: Cultivate trusting and meaningful relationships with our clients and consumers
A: Act quickly and efficiently to answer questions and solve problems
R: Respect every person you speak to and work with
E: Each day is a new opportunity to succeed, to learn and to grow
RAB Inc. has developed a comprehensive training program to provide each associate with the tools necessary to perform to the highest industry standards. We provide collection industry education to new employees, and provide ongoing enhancement training to educate our experienced associates.
Our training provides problem solving techniques that help to satisfy the needs of the client and consumer effectively while allowing associates to provide the very best in customer service.
RAB Inc.’s compliance management system is designed to ensure adherence with all local, state, and federal laws and regulations that govern collection activity, as well as compliance with client requirements. Our associates receive ongoing compliance and security training.